Implementation Of Total Quality Management (TQM) In Improving The Quality Of Graduates Through Counseling At SMAN 3 Pasuruan

Total Quality Management (TQM) is currently used at every level of education. The existence the TQM concept can be applied as an alternative solution for improving quality graduates SMAN 3 Pasuruan. counselor also plays a very large role in supporting implementation graduates, because it provide information and motivate students to able continue their studies tertiary level. purpose this research determine through guidance counseling. This method uses qualitative with data collection using Miles Huberman approach, namely presentation, reduction, inference, verification. results study state that three elements implemented Pasuruan, customer focus, continuous process improvement, total involvement empowerment. expected help Pasuruan by implementing management support well counselor.